NLCWC is proud to serve a diverse clientele with clinical counseling services and family-based services through collaboration with various third-party stakeholders.

In-Home Therapy (IHT)

IHT is part of the Children’s Behavioral Health Initiative (CBHI), is a structured, consistent, strength-based, therapeutic relationship between a Master’s level clinician and the youth and family for the purpose of treating the youth’s behavioral health needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family.

IHT services will assist families in addressing their youth’s emotional and mental health needs. The system of care is youth-guided, family-driven, and culturally competent.

IHT team availability and crisis response at New Life Counseling is 24/7. New Life Counseling has 24-hour urgent response accessible by phone to the youth and family, 365 days a year.

Outpatient Services

The Outpatient Clinic provides individual, couple, family, and premarital counseling to both children and adults. Our other services include:

  • Diagnosis and Assessment
  • Medication Management
  • Crisis Stabilization and Assessment
  • Advocacy for our Clients
  • Education and Consultation
  • Case Management
Our client-centered approach emerges from a wholistic philosophy to mental health that offers many tools and strategies in managing their mental, spiritual, physical and emotional health. Outpatient services are available to members under these accepted insurances:

  • Neighborhood Health Plan (NHP)
  • MBHP
  • Blue Cross Blue Shield
  • Harvard Pilgrim Health Care
  • Boston Medical Center HealthNet Plan (BMCHP)
  • Tufts Health Plan
  • Network Health
  • Fallon
  • Optum (previously UBH)

Family Stabilization and Support Services (FSS)

FSS is our community outreach program in collaboration with DCF and includes our Comprehensive Support and Stabilization (Wrap-around) services, Family Support (FS)/Intensive Family Intervention (IFI), and Parent Aide Program.


Intensive Family Intervention & Family Support/Parent Aide programs are community based programs designed to provide in-home services that are culturally competent to families who need support in parenting and home management.


Comprehensive Support and Stabilization program (Wrap Around) provides in-home crisis intervention, counseling, and life-skills education catering to families with children at imminent risk of out-of-home placement, coming from the hospital, STARR Program, Step Down or transitioning between placements within DCF.  Services are time-limited and concentrated in a period of 16-weeks.


New FSS Services:

Clinical Parenting Assessment

This new model entails working with the Family Networks staff and the DCF Social Worker to provide the appropriate clinical evaluation and intervention that is aligned with the DCF Service Plan. The assessment works to guide decisions about stabilizing the family and ensuring child safety. The assessment may also engage the family in enhancing and developing treatment goals provided by the lead agency and DCF.  It supports connections between the family and lifelong community resources and facilitates smooth transitions to permanency.


We provide a comprehensive bio-psychosocial assessment with a mental health diagnostic evaluation and administer the North Carolina Family Assessment Scale (NCFAS G+R).  Our clinicians will attend and observe the parent(s) and child(ren) during supervised visits.  A psychological evaluation will be provided, if requested.


Mental Health Services/Psychological Testing

This new model works towards permanency for our clients. The assessments work to stabilize the family and ensure child safety; engage the family in enhancing and developing treatment goals provided by the lead agency; employ therapies to reach treatment goals; connect the family to lifelong community resources; facilitate smooth transition to post-treatment and permanency.

Our assessments include psychological testing to evaluate the cognitive level of functioning of the parent or guardians that will be taking care of the child or youth. Since we adopted a unique and “wholistic” approach, our assessment process is designed to provide a whole, multifaceted picture of our clients.  The psychological testing will not only be available for caretakers, but also to any child or youths who are being referred for these services and are not qualified under their own insurance plan.


Substance Abuse Intensive Family Intervention (SAIFI)

The SAIFI program is a community based program designed to provide in-home services that are culturally competent to families who are struggling with substance abuse and addictions and in need of support to attend a treatment program and achieve sobriety.  The program will work in collaboration with DCF to prevent out-of-home placement due to active substance use.  The Team is composed of bilingual professionals and paraprofessionals who have received specialized training in substance abuse issues and the effect on children and families.  Our 12-week treatment plan includes intensive, short-term substance abuse counseling, intensive family therapy, case management and substance abuse education.

Individual & Family Flexible Support Services (IFFSS)

These Services provide individualized and targeted interventions and services to youth with serious emotional disturbance (SED) and their families.  The service goal is to prevent out-of-home placement or the need for more intensive services and promote the successful functioning of these youths at home, in school, and in the community through the development of daily living skills and social, emotional, academic and pre-vocational competencies.


Adolescent Comprehensive Therapeutic Team (ACTT)

ACTT provides individualized and targeted sets of interventions and services to youths with Serious Emotional Disturbance (SED). NLCWC’s Comprehensive Program Model is family driven and youth guided. We work with youth and parents/caregivers to create an IAP that will meet the needs of the youth and his/her family.


The services are intended to prevent multiple hospitalizations and out-of-home placement, to sustain the youth with his/her family and community, and to assist the youth in successfully functioning in the community. ACTT offers comprehensive in-home crisis intervention, family therapy, and life-skills education. Our goal is to prevent unnecessary out-of-home placement and successfully transition youth out of residential programs to a stable home. Through this model, a youth and his/her family develop the skills, strategies and supports needed to live successfully in the community and the support for the ongoing development of age-appropriate social, emotional, academic and pre-vocational competencies. This service strengthens the family by successfully engaging the youth and family in focused interventions and therapeutic behavioral supports that enhance youth and family communication, problem-solving, conflict resolution, and limit-setting skills; reduce ineffective patterns of family interactions; and assist the family to develop natural supports and identify and access community resources.


Services are provided when and where the client desires them. Clinicians are on call to their families 24 hours a day, 7 days a week. Families are given as much time as they need, when they need it.



Therapeutic Enrichment Mentoring Program (TEMP)

TEMP will provide Therapeutic Mentoring Services to youths with Serious Emotional Disturbance (SED) referred by DMH. We will provide Therapeutic Mentoring Services that will take place in the community. At times, mentors may involve other youths, no more than three at a time. The Therapeutic Mentoring program will offer structured, one-to-one, strength-based support services between a therapeutic mentor and a youth in order to address daily living and social skills; will assist with educational and pre-vocational skills attainment; money management skills; and will transport youth to different activities as needed.


Through this model, youths develop the skills, strategies and supports needed to live successfully in the community and receive support for the ongoing development of age-appropriate social, emotional, educational and pre-vocational competencies. This service strengthens the youth by successfully engaging him/her in recreational activities to enhance his/her social skills; assisting in career planning; and developing skills for better communication, emotion/affect regulation and better relations with peers. The mentor will use interventions and skill building that is unique to the youth and his/her needs. This will help youth strengthen his/her relationships with parents or caregivers.


Collateral Contact and Consultation

Collateral Contact and Consultation will provide a Master’s Level Mental Health Clinician to make a collateral contact or to conduct a consultation with a third party on behalf of a youth.  Through this service collateral contacts or consultations will assure the services for the youth are integrated and clinically coherent.  The clinician will provide these contacts and consultations as specified by DMH, or, if DMH does not specify, in the most efficient and beneficial way possible.


Contacts can occur through face-to-face meetings or by phone, e-mail, or other media.  Contacts may include observation of a child in a classroom or other community setting, or participation in team meetings.  A contact/consultation must facilitate the attainment of a goal as reflected in a youth’s IAP.  It does not include usual and customary activities required to arrange or coordinate the contact or consultation.  The Contractor is responsible for obtaining the necessary authorizations from the family or LAR to make the collateral contact/consultation.

Therapeutic Mentoring (TM)

TM services are provided to youth (under the age of 21) in any setting where the youth resides. This can be the home of the youth, a foster home, or a therapeutic foster home. Other community settings such as school, child care centers, respite settings, and other culturally and linguistically appropriate community settings are included as well.


Therapeutic Mentoring services offers structured, one-to-one, strength-based support services between a therapeutic mentor and a youth for the purpose of addressing daily living, social, and communication needs.

IHT and TM services are available to all MassHealth and Beacon Health Strategies, Inc. enrolled youth under 21. Accepted insurances are:

  • Neighborhood Health Plan (NHP)
  • Boston Medical Center HealthNet Plan (BMCHP)
  • Fallon
  • MBHP
  • Network Health