A Wholistic Approach to Mental Health

We serve children, adolescents, adults, and seniors, depending on the program and eligibility requirements. Age, insurance, and level of need help determine the best program fit.

Start by answering the questions below. This mirrors our internal referral decision process.

How old is the client?

Under 21 years old

May be eligible for CBHI services (In‑Home Therapy or Therapeutic Mentoring)

May be eligible for Safe & Stable (DCF referrals only)

18 years and older

Continue to insurance and service‑need questions

What insurance does the client have?

MassHealth?

Eligible for CBHI, CSP, CSP‑Justice Involved, and some Outpatient services

No MassHealth?

Eligible for Outpatient Therapy only

We accept most major insurance plans

 Is the client justice involved?

Yes

Refer to Community Service Program – Justice Involved (CSP‑JI)

No

Continue to primary need

What is the client’s primary need?

Care coordination or barriers to care

(e.g., housing, food access, transportation, navigating systems)

Best fit: Community Service Program (CSP) or CBHI (IHT / TM)

Therapy only for mild–moderate mental health needs

Best fit: Outpatient Therapy

CBHI (In‑Home Therapy & Therapeutic Mentoring)

Best for:

Youth ages 6–20

Must have MassHealth

Behavioral, emotional, or trauma‑related needs

Not appropriate for:

Individuals 21+

Referrals without CBHI medical necessity

Referral requires:

Referral form

Insurance ID

Service specified (IHT or TM)

Community Service Program (CSP)

Best for:

Adults 18+

MassHealth required

Individuals needing short‑term care coordination

Support with housing, food, transportation, or accessing services

Not appropriate for:

Crisis or inpatient‑level care

Referral requires:

Clear, measurable goals

MassHealth ID

CSP – Justice Involved (CSP‑JI)?

Best for:

Adults 18+

Justice‑involved individuals

Behavioral health needs with re‑entry stabilization support

Common supports include:

Dual diagnosis care

MAT or IOP linkage

Not appropriate for:

Detox‑only or inpatient‑only needs

Referral requires:

Justice status

ROI

Time‑bound, measurable goals

Outpatient Therapy services are available

Ages served:

6–64 (also serving seniors 65+ — call for details)

Common concerns treated:

Anxiety

Depression

Trauma

Grief

ODD

Best for:

Mild to moderate mental health needs

Not appropriate for:

Eating disorders

Substance‑use‑only treatment

Severe psychiatric conditions

Referral requires:

Insurance confirmation through front desk

Safe & Stable Program?

DCF‑involved families only

Referrals must come directly through assigned DCF leads

Outpatient Therapy (OP):

• Office-based mental health treatment that provides individual, family, couples or group therapy for mild to moderate behavioral health needs.

CBHI - Therapeutic Mentoring (TM):

• A one-to-one, skill-building service that supports youth in developing emotional regulation, social skills, and positive behaviors in home and community settings.

CBHI - In-Home Therapy (IHT):

• A family-focused clinical service delivered in the home to address a youth’s behavioral or emotional needs while strengthening caregiver skills and family functioning.

Community Service Program (CSP):

• A short‑term care coordination service supporting adults with MassHealth by addressing barriers like hospitalization history, housing instability, and difficulty accessing services.

Community Service Program – Justice Involved (CSP-JI):

• A specialized care coordination service for justice-involved adults that supports behavioral health treatment engagement and successful community re-entry.

Safe & Stable Program:

• A DCF-authorized, short-term family stabilization service designed to prevent crisis escalation and support children and families during periods of high stress.

CBHI (IHT / TM) or Outpatient Therapy inquiries: 

• Contact Afton Greenidge (afton.greenidge@nlcwc.org, 781-436-0473), (wanda.casillas@nlcwc.org, 781-436-0943)
• Or call the NLCWC Front Desk (781-986-4800).

Community Service Program (CSP & CSP-JI): 

• Contact Wanda Casillas.
• (wanda.casillas@nlcwc.org, 781-436-0943)

Safe & Stable Program: 

• Referrals must come directly through assigned DCF leads.

Unsure which program fits, Insurance or Referrals Inquires:

• Contact the NLCWC Front Desk for guidance and next steps. (781-986-4800) Or Contact our Clinical Director. (781-436-0372)